Last Updated: July 28, 2026
1. Introduction
At Jetlegz, customer satisfaction is important to us. We are committed to providing high-quality software, digital products, and online services.
This Refund & Cancellation Policy explains when refunds may be granted, how subscriptions may be cancelled, and the circumstances under which purchases are eligible or ineligible for refunds.
Jetlegz is operated by Jetty LTD, a technology company incorporated in the Federal Republic of Nigeria. Our products are researched, designed, and developed by Jetlegz AI Studios, our innovation and product development division.
This policy applies to all products and services offered under the Jetlegz brand, including but not limited to:
- https://jetlegz.com
- https://licenses.jetlegz.com
- Zyrest
- ChainCheckout
- WordPress plugins
- SaaS applications
- APIs
- Licensing services
- Digital downloads
- Future software products and online services
By purchasing or subscribing to any Jetlegz product or service, you agree to this Refund & Cancellation Policy.
2. Digital Products
Most Jetlegz products are digital goods, software licenses, subscriptions, or online services.
Because digital products are often delivered immediately after purchase or activation, refunds cannot always be provided once access has been granted, a license has been issued, or digital content has been delivered.
Each refund request is reviewed individually and fairly.
3. Refund Eligibility
Refund requests may be approved in circumstances including, but not limited to:
- Duplicate or accidental payments.
- Multiple charges for the same purchase.
- Billing errors made by Jetty LTD.
- Technical issues caused directly by our software or services that prevent activation or reasonable use, where the issue cannot be resolved within a reasonable period.
- Failure to deliver a purchased product or service due to an issue on our side.
- Other exceptional circumstances where Jetty LTD determines that issuing a refund is appropriate.
Approved refunds will generally be returned using the original payment method wherever possible.
4. Situations Generally Not Eligible for Refunds
Refunds will generally not be provided in situations including:
- You changed your mind after purchase.
- You purchased the wrong product or subscription plan.
- You no longer require the product or service.
- You failed to review the product description or system requirements before purchasing.
- Your hosting environment, server, device, or software configuration is incompatible with the product unless compatibility was expressly advertised by Jetlegz.
- The issue results from third-party software, plugins, themes, hosting providers, APIs, or services outside our reasonable control.
- Your account or license has been suspended due to a violation of our Terms & Conditions.
- You request a refund after fully using or substantially benefiting from the purchased service.
Nothing in this section limits any consumer rights that cannot legally be excluded under applicable law.
5. Subscription Cancellation
Certain Jetlegz products are offered on recurring subscription plans.
Depending on the product or subscription plan:
- subscriptions may renew automatically until cancelled; or
- subscriptions may require manual renewal.
Where automatic renewal applies, you may cancel your subscription before the next billing cycle to prevent future charges.
Cancellation stops future renewals but does not automatically entitle you to a refund for payments already made unless otherwise required by law or approved under this policy.
Unless otherwise stated, access to paid features will remain available until the end of the current billing period.
6. Software Licenses
Jetlegz products may be licensed on different terms, including:
- Single-site licenses
- Multi-site licenses
- Organization or enterprise licenses
- Subscription licenses
- Lifetime licenses (where offered)
License entitlements vary depending on the purchased plan.
Refund requests relating to software licenses will be assessed in accordance with this policy and any product-specific terms.
7. Product Support Before Refund
If you experience a technical issue, we encourage you to contact us before requesting a refund.
Our support team will make reasonable efforts to:
- Troubleshoot the issue.
- Identify compatibility problems.
- Provide configuration guidance.
- Supply updates or bug fixes where appropriate.
- Recommend an alternative solution where available.
Many technical issues can be resolved without requiring a refund.
8. Chargebacks
If you believe a payment was processed incorrectly, please contact us before initiating a chargeback with your payment provider.
Fraudulent or abusive chargebacks may result in temporary suspension of associated accounts, licenses, or services while the matter is investigated.
Nothing in this section limits your legal right to dispute unauthorized transactions through your payment provider.
9. Refund Processing
Where a refund is approved:
- Jetty LTD will initiate the refund as soon as reasonably practicable.
- Processing times depend on your payment provider or financial institution.
- Refunds may take several business days to appear in your account.
Jetty LTD is not responsible for delays caused by banks, payment processors, or financial institutions.
10. Changes to This Policy
Jetty LTD may update this Refund & Cancellation Policy from time to time to reflect changes in our services, products, legal obligations, or business practices.
When updates are made, the “Last Updated” date will be revised accordingly.
Continued use of Jetlegz products and services after changes become effective constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions regarding this Refund & Cancellation Policy or wish to request a refund, please contact us.
Jetty LTD
Operating the Jetlegz brand
Website: https://jetlegz.com
Email: info@jetlegz.com
Country: Federal Republic of Nigeria
Thank you for choosing Jetlegz. We appreciate your trust and remain committed to providing reliable software and excellent customer service.